Privacy policy

MURCH PTE. LTD. (“we”, “us”, or “our”) takes your privacy seriously. This Privacy Policy describes how your Personal Data is collected, used, disclosed, and protected when you visit our website (“Site”) or make a purchase from us.

1. Collection of Personal Data

“Personal Data” refers to any information about an individual from which that individual can be identified, including but not limited to name, address, email address, organisation name, recipient details, and contact numbers.

Provision of your Personal Data is voluntary. However, failure to provide certain information may limit our ability to provide our services, process transactions, or fulfil orders.

We may collect your Personal Data in the following circumstances:

  • When you visit our Site or interact with us via social media platforms

  • When you subscribe to our mailing list

  • When you submit feedback through our Site

  • When you contact us via email, correspondence, or other communication channels

  • When you make or attempt to make a purchase through our Site, telephone, or other means

2. Use of Personal Data

We use the Personal Data we collect for the following purposes:

  • To process and fulfil orders, including payment processing, delivery arrangements, and issuance of invoices or confirmations

  • To communicate with you regarding your orders, enquiries, or customer support matters

  • To plan and execute marketing and promotional campaigns

  • To send you updates, promotional materials, offers, and notices (where consent has been provided), via email, SMS, or other communication channels

  • To conduct internal analysis, research, and reporting

  • To detect, prevent, and investigate fraud or suspicious activities

3. Disclosure of Personal Data

We may disclose your Personal Data to:

  • Third-party service providers (such as payment processors, logistics providers, and marketing platforms)

  • Agents and contractors engaged to perform services on our behalf

  • Professional advisors such as auditors, legal counsel, and consultants

  • Regulatory authorities, government bodies, or law enforcement agencies where required by law

Please note that updates made to your Personal Data with us may not automatically be reflected with third-party service providers. You may need to contact them directly where necessary.

4. Compliance with Legal Obligations

We may disclose your Personal Data where necessary to:

  • Comply with applicable laws and regulations

  • Respond to legal requests such as subpoenas, court orders, or lawful investigations

  • Protect our rights, property, and the integrity of our Site

  • Prevent fraud or misuse of our services

5. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, tags, scripts, and similar technologies (“Cookies”) to collect information about your interaction with our Site.

This may include:

  • Browser type and device information

  • IP address and time zone

  • Pages visited and browsing behaviour

  • Referral sources and search terms

These technologies help us improve user experience, analyse site performance, and support marketing activities.

You may choose to disable cookies through your browser settings. However, this may limit certain functionalities of the Site.

6. External Websites

Our Site may contain links to third-party websites that are not operated or controlled by us. This Privacy Policy applies only to our Site. We encourage you to review the privacy policies of any external websites you visit.

7. Minors

Our Site is not intended for individuals under the age of majority in their jurisdiction. By using our Site, you represent that you are of legal age or have obtained appropriate consent from a parent or guardian.

8. Retention of Personal Data

We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required or permitted under applicable laws.

9. Withdrawal of Consent

You may withdraw your consent for the collection, use, or disclosure of your Personal Data at any time by contacting us via the details below. Please note that withdrawal of consent may affect our ability to continue providing services to you.

10. Access and Correction of Personal Data

You have the right to request access to, and correction of, your Personal Data held by us.

Requests may be made by contacting us via the details below. A reasonable administrative fee may be charged for access requests, where permitted by law, and we will inform you in advance if applicable.

11. Changes to This Privacy Policy

We may review and update the necessary in this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your Personal Data, please contact us at:

Email: support@murchcollective.com
Company: MURCH PTE. LTD.

 

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